PIXMA TS6420a won't print half the time from MacBook Pro

[Hook2115]

Need help with my PIXMA TS6420a printer which I don't want to continue hating!

I recently bought a Canon PIXMA TS6420a printer to replace a worn out Brother printer I'd liked) to use with my MacBook Pro.  When the Canon works, it's fine, but it seems to have a mind of its own and won't print more than 50% of the time I want it to.  I don't doubt that it is largely "user error," and I have tried to read the manual (which I've not been able to print as I would wish!!!) to no avail.  I find nothing intuitive about this $&%*+?# printer!!!   What is the closest thing I can get to hands-on assistance in learning how to use this contraption ... Or should I just sell it on eBay and buy another Brother printer?

[Danny]

Thanks for joining the conversation, Hook2115!

So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or macOS, and which version thereof), whether your printer communicates with your printer via Wi-Fi or via a USB cable, and whether you're getting an error message when you try to print and what it says. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[Hook2115]

My TS6420a is cconnected to my MacBood Pro which runs on Mac OS Ventura 13.6.7.

[wcareyphoto]

I'm with Hook2115.  I HATE this printer.  It RARELY works on either macOS (any version) or iOS (any version) since I bought it in July 2024.  It seems to work a little better if you print thru the Canon Print app but not thru AirPrint alone.  Sometimes it works (about 25 percent of the time) and the rest of the time, the printer will NOT show up.  When I try to print from my MacBook Pro (2022 M2 Max), the driver mostly says the printer is offline.  When I go to the printer, it's in sleep mode that I have turned off in the settings menu on the printer.  AutoStart ON has been selected and it STILL goes to sleep on its own.  If I want to print, I have to walk over to the printer and press the OK button and I still only have a 50/50 chance of it working.  If I don't wake it up, I can't print at all.  The printer is connected via WiFi with a strong signal and we are ALL on the same network as I only have one at home.

[Patrick]

Hi wcareyphoto,

Please try disabling IPv6.  To do this , please follow these steps:

1. Please press the OK button on your printer 1 time.

2. Use the down arrow to select Device settings and press OK.

3. Use the down arrow to select LAN settings and press OK.

4. Select Wi-Fi and press OK.

5. Select Advanced (not Advanced Mode) and press OK.

6. Select TCP/IP settings and press OK.

7. Select IPv6 and press OK.

8. Select Yes and press OK.

9. Select Enable/disable IPv6 and press OK.

10. Select Disable and press OK.

11. Repeatedly press the Back button (above the OK button) to return to the main screen of your TS6420a.

Once complete, please turn your PIXMA TS6420a off.

Next, please go to your router and unplug the power cord from the back of your router.

Wait 2 or 3 minutes and then reconnect the power cord to your router.

Once your Wi-Fi is back online, please turn your PIXMA TS6420a back on and attempt to print.

If you continue to have difficulties, please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA TS6420a and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

[wcareyphoto]

Thank you for your response.  I tried all of that already.  It did help a little but still kept appearing to go to sleep/offline after a few minutes.  This printer is fairly necessary to have running all of the time so I ended up replacing it with an Epson printer that has never had this issue since I installed it.