PIXMA MX492 error code B203/ B204

[K23]

Hello, I hope someone will be able to help me. I have a PIXMA MX492 inkjet printer that is pretty old but worked well for what I needed. On Sunday our power went out and I had just used the printer. The power came back on several hours later. I noticed that the green light and the amber light were flashing so I just turned off the printer. The next day I turned it back on and the same thing happened. That's when I saw the code. I googled the code to find it had to do with the printer ink or cartridge's. I opened the door to the cartridges and they were all the way to the right and didn't move like they should at all. I was able to move it physically to the center and close the door but nothing happened again. Now it reads support code B204. Help!!

[Patrick]

Hi K23,

Please move the print carriage again and then remove both ink cartridges from your PIXMA MX492.

Leaving the ink cartridges out, close the cover and restart the power to your printer.

If the B203/B204 error does not appear and you get an ink cartridge related error, please try 2 new ink cartridges in your PIXMA MX492.

If the error does not clear or if the error appears again after trying 2 new ink cartridges, your PIXMA MX492 would require service.

If your PIXMA MX492 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA MX492 and then click on the Product Support button.  When that page loads, click on either the Phone Support button or the Chat Support button to access support.

If your PIXMA MX492 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

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