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PIXMA TS3522 reports paper jam but there's no paper jam

Robbin
Apprentice

I have a TS 3522 printer which keeps showing paper jam code ( 1300 ). There is no paper jam. What to do????

1 REPLY 1

Patrick
Product Expert
Product Expert

Hi Robbin,

To resolve the paper jam error you are experiencing with your PIXMA TS3522, please follow the steps provided in each link below:

https://ij.manual.canon/ij/webmanual/ErrorCode/TS3500%20series/EN/ERR/1300.html?ref=1300

https://ij.manual.canon/ij/webmanual/ErrorCode/TS3500%20series/EN/ERR/err_other0100.html?ref=err_oth...

If the paper jam error persists after following all of the steps on both of those pages, your PIXMA TS3522 would require service.

If your PIXMA TS3522 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA TS3522 and then click on the Product Support button.  When that page loads, click on either the Phone Support button or the Chat Support button to access support.

If your PIXMA TS3522 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.



 

 

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