PIXMA TS6420a "displaying a 7700 code"

[Phil2212]

I have a printer ts6420a pixma that is displaying a 7700 code which I'm guessing has to do with printer ink is it okay to use 260xl for black and 261 XL for tricolor please advise because I have been without my printer for a while now and it's not very old please respond by email or [Removed per Community Guidelines] thank you very much 

Phillip 

[DerrickL]

Understanding Canon TS6420a Error Code 7700

What the Error Code Means

The Canon TS6420a error code 7700 typically indicates a problem with the printer's print head or an internal hardware malfunction. This can be caused by:

• A clogged or faulty print head
• Issues with the ink cartridges
• Mechanical failures within the printer

Steps to Resolve the Error

To fix the error code 7700, follow these steps:

1. Clean the Print Head: Use the printer's maintenance options to clean the print head. This can help clear any clogs.

2. Check Ink Cartridges: Ensure that the ink cartridges are properly installed and have sufficient ink. Replace any empty or defective cartridges.

3. Restart the Printer: Turn off the printer, unplug it for a few minutes, then plug it back in and turn it on. This can reset the printer's internal systems.

4. Inspect for Mechanical Issues: Look for any foreign objects or paper jams that might be causing mechanical failures.

If these steps do not resolve the issue, consider contacting Canon support for further assistance.

[Phil2212]

Thanks 

Is the XL cartridge ok to use?

[Patrick · Accepted solution]

Hi Phil2212,

Yes, the PG-260XL and CL-261XL ink cartridges are compatible with your PIXMA  TS6420a.

They are available directly from Canon:

Ink Cartridges for your PIXMA TS6420a - usa.canon.com

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

[Phil2212]

Thanks, again.