09-12-2022 04:17 PM - last edited on 09-13-2022 09:32 AM by Danny
09-12-2022 04:29 PM
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So that the Community can help you better, we need to know the error message and exactly which operating system is running on your computer (i.e. Windows or macOS, and which version thereof). Any other details you'd like to give, such as error messages will help the Community better understand your issue.
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09-12-2022 05:17 PM - last edited on 09-13-2022 09:31 AM by Danny
Tiffany, The printer is pixmaTS6420. I have windows 7. When I try to print, the error message appears on the printer window stating printer is not responding and then it takes about 5-7 minutes for the item to print. Help!!
[Personal phone number removed to protect privacy.]
09-14-2022 02:53 PM
Hi,
Is your printer connected to your computer via usb cord or wireless?
We look forward to your reply.
09-14-2022 07:05 PM
Arthur, My printer is connected via wireless.
thank you for your help
Jeanne
09-15-2022 12:01 PM
Hi,
Please click HERE for the steps to print the network settings of your printer. Once it prints, scroll down to 3-2-1 and let us know what the signal strength is.
We look forward to your reply.
09-15-2022 03:53 PM
Hi, Arthur,
I don't see any Device settings or LAN settings on the printer screen.
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