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Pixma printer not printing

bbehling
Apprentice

Error message when attempting to install the win setup is 

Failed to acquire information on the driver and software. Check the network connection and try again.

 

network connection is just fine since I downloaded the file off Canon website. It happens when the software goes to run the installer piece with the m4xxx.setup file.

This happens both when automatically running or when I go run the file manually.

1 REPLY 1

Stephen
Moderator
Moderator

Hello!

So that the Community can help you better, we will need to know more information.

What exact model printer are you using (usually on the top or front of the unit)?
What is the error message you're seeing?
Which Computer Operating System are you using (Windows 7/8/10/11 or macOS 10/11/12)?
How do you connect to your printer (USB or WiFi)?
Any other details you'd like to give will only help the Community better understand your issue.
If you're in the United States and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options.
If you're outside the USA, please click HERE to find support options in your country.
Thanks and have a great day!

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