PIXMA TS6360 scanner producing unrealistic colors and contrasts

[Videoman100]

Hi everyone

I'm hoping someone will be able to help. I have a Conon TS6360 printer/scanner that is producing unrealistic weird looking scan results. When I scan an old color photo for example, with a brownish red brick wall in the background, the brick wall comes out as black bricks along with unrealistic weird contrast issues with even the people in the foreground eg. skin color is also black in places. I have reset the printer to the default factory setting but this doesn't help. Any suggestions would be much appreciated.

Thanks in advance.

Paul

[Ron]

Hello Videoman100, 

Welcome to The Canon Community, and thank you for your inquiry!
We appreciate your participation, however, we need to let you know that the Canon Community is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market. The PIXMA TS6360 isn't sold or supported by our team here at Canon USA.
If you live outside the United States, please CLICK HERE and select your country or region for your support needs.
You're welcome to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.