PIXMA TR7820 - part fell out when clearing jam from front

[Nilsnord]

Hello all. When I tried to print yesterday multiple pages went through and printed..bit got jammed coming out.  I pulled them through the front with great effort and a black, thin, notched plastic piece pulled through as well. Now it always jams loading fresh paper in the back.  Do i simply need to reinstall this piece?  Anyone know where it goes .  A picture is attached.

 

[drakeshawn]

Sounds like you pulled out part of the paper guide or sensor flag. That thin notched piece is likely important for paper feeding or jam detection. You might be able to snap it back in, but only if you can figure out exactly where it came from check inside near the rollers or where paper exits. If not, might need a service manual or tech to help.

[Patrick]

Hi Nilsnord,

Your PIXMA TR7820 would require service.  If your PIXMA TR7820 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA TR7820 and then click on the Product Support button.  When that page loads, click on either the Phone Support button or the Chat Support button to access support.

If your PIXMA TR7820 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

[Nilsnord]

Thank you. I called Canon and they replaced the printer. 

[Stephen]

That's great to hear!