Canon PIXMA G3420 7800 error

[Kershen]

I repair printers among other electronics, the printer i have is giving me this error, I've diagnosed all possibilities and it came down to the ink pad being full which it's not. I need to reset the counter can anyone help me?

Software would be really nice.

[Danny]

Thanks for joining the conversation, Kershen! We appreciate the info, though we need to let you know that the PIXMA G3420 is not supported by our team here at Canon USA since that product isn't available in this country.  If you live outside the United States, please click HERE and select your country to find support in your part of the world.  Your fellow Community members are still welcome to offer their advice.

Thanks for choosing Canon!