09-07-2024 02:45 PM - last edited on 09-07-2024 03:18 PM by Tiffany
My TS6200 went belly up when I tried to print a map yesterday. Whatever I try to print, the print queue says it is printing but nothing is happening. The motors are all functional and there are no paper jams. Also I tried printing a test page. It won't print but I cannot cancel the print job. In the print queue it says "deleting, error, printing, in queue". Any ideas?
09-07-2024 02:50 PM
Thanks for joining the conversation, Pickwick!
So that the Community can help you better, we need to know exactly which Canon printer model you're using within the PIXMA TS6200 series. You'll find the model number on the front of the printer at the lower right corner of its control panel. That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.
Thanks and have a great day!
09-07-2024 03:13 PM
Thanks Danny. My model is a TS6250. I cannot think of any other details that would help.
09-09-2024 12:41 PM
Hi Pickwick! Welcome to The Canon Community, and thank you for your inquiry!
We appreciate your participation, however, we need to let you know that the Canon Community is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market. The TS6250 isn't sold or supported by our team here at Canon USA.
If you live outside the United States, please CLICK HERE and select your country or region for your support needs.
You're welcome to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.
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