10-30-2024 08:25 PM - last edited on 10-30-2024 09:51 PM by Tiffany
I purchased this printer on August 16. It's already not communicating, going offline, and making my eye twitch. I only print documents for school, so I figured this printer could be dependable for what I need. It has ink. The paper selection is correct. I even broke down and purchased a cable to connect it directly to my laptop. It doesn't recognize there's a cable the information can travel through. It just keeps telling me it's offline. When I go to the assistant, the diagnostic doesn't say anything about the cable. It just tells me the laptop has 100% connection while the printer that is literally RIGHT BESIDE IT has 0%. I'm on a very limited budget while I finish school, so I'm hoping someone here can give me some insight into how to get this printer to print (you'd think it would be simple, right?) before I smash it into tiny pieces.
10-30-2024 09:42 PM
You need to delete the printer from your system entirely, and reinstall it as a USB printer.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
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