PIXMA TS3720 not recognizing own ink

[ler35259]

I just bought a PIXMA TS32720 printer. I'm trying to set it up but it's not recognizing the ink that came with it. I'm getting an E05 error message and the lights next to both the 'black ink' and 'color ink' indicators are blinking. Before you suggest it I've already removed the orange tape off the printer and the ink cartridges, I've made sure the ink cartridges are in the right spot and I've turned the machine on and off again. 

[Patrick]

Hi ler35259,

Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA TS3720 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support.

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