PIXMA TS3522 Cartridge installation problems

[Tarlene]

I just purchased a new TS3522 printer.  I am trying to install the cartridges but keep getting and E 0 4 which translated seems mean I am not installing it properly.  

Then it says I might not have removed the protective film.  How much of that film needs to be removed.  I am86 and have been installing printers since my first Apple II e computer.  What am I doing wrong.  I need a printer TODAY.  Any help really appreciated.

[StevenMOD]

Hi Tarlene,

Here's a guide you may find helpful that walks you through the entire ink cartridge installation process: https://canon.us/3U2pgID The Canon Community is not intended for immediate support. If this is a time-sensitive matter, find your additional support options HERE.