02-16-2023 12:50 AM - last edited on 02-16-2023 11:37 AM by Danny
02-16-2023 08:20 AM
So that the Community can help you better, we will need to know more information.
What exact model is the equipment that you are using (usually on the top or front of the unit)?
Do you see any error messages?
Which version of Windows or macOS?
How do you connect to your equipment (USB or WiFi)?
Any other details you'd like to give will only help the Community better understand your issue.
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Thanks, and have a great day!
02-16-2023 11:19 AM
The model # is TR 8622a. No error messages. By changing file type to tiff, I was able to scan all pages. Sorry, I am new at this. I appreciate your help. Thank you!
02-16-2023 11:39 AM
You're good! Are you okay with your files being in the TIF format or do you need them to be in a different format such as JPG or PDF?
We look forward to your reply!
02-16-2023 11:45 AM
Using the tif format, I did notice that when I tried to email the file, it took a really long time to load. When I tried pdf, if loaded quickly but only one page showed. Any thoughts?
02-22-2023 01:00 PM
Are you scanning directly from the printer or scanning from IJ Scan Utility on the computer? Also, what version of Windows or MacOS is your computer running.
We look forward to your reply.
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