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PIXMA TR8620a quits printing in the middle of the print job

Amimi1
Apprentice

My new Canon PIXMA TR8620a printer just quits printing in the middle of the job.  I have a new Dell Computer that uses Windows 11.  Currently, I am trying to print a PDF that is 5 pages long.  The first PDF like this one printed just fine.  I have tried three times to get the current PDF to print. Quits after 2-3 pages.  The computer screen returns to the home screen.  No error message. This has happened several times in the past couple of months since I got the printer. Can I fix this, or do I need to get a new printer?  So far, this one has been a dud.

1 REPLY 1

Patrick
Product Expert
Product Expert

Hi Amimi1,

Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA TR8620a and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support. A Technical Support Representative can determine the cause of the issue and resolve it for you quickly via chat or phone.

 

 

 

 

 

 

 

 

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