02-18-2025 05:53 PM
My new Canon PIXMA TR8620a printer just quits printing in the middle of the job. I have a new Dell Computer that uses Windows 11. Currently, I am trying to print a PDF that is 5 pages long. The first PDF like this one printed just fine. I have tried three times to get the current PDF to print. Quits after 2-3 pages. The computer screen returns to the home screen. No error message. This has happened several times in the past couple of months since I got the printer. Can I fix this, or do I need to get a new printer? So far, this one has been a dud.
02-20-2025 05:06 PM
Hi Amimi1,
Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:
https://mycanon.usa.canon.com
Once logged in, click on your PIXMA TR8620a and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support. A Technical Support Representative can determine the cause of the issue and resolve it for you quickly via chat or phone.
Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.
02/20/2025: New firmware updates are available.
RF70-200mm F2.8 L IS USM Z - Version 1.0.6
RF24-105mm F2.8 L IS USM Z - Version 1.0.9
RF100-300mm F2.8 L IS USM - Version 1.0.8
RF50mm F1.4 L VCM - Version 1.0.2
RF24mm F1.4 L VCM - Version 1.0.3
01/27/2025: New firmware updates are available.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.