05-22-2024
05:54 PM
- last edited on
05-22-2024
05:55 PM
by
StevenMOD
My TR8620a has printed for months for both my PC and my MAC using Wi-Fi. Suddently, it shows the printer "offline" for the MAC, and wont' print, while continuing to print fine for the PC. Help. Thanks,
05-23-2024 09:19 AM
Thanks for joining the conversation, sharpdan!
So that the Community can help you better, we need to know exactly which operating systems are running on your computers (i.e. Windows or macOS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.
Thanks and have a great day!
05-23-2024 09:37 AM
on PC, OS is lates Windows 11, on Mac is latest os 14.5 Sonoma. What more do you need?
01/27/2025: New firmware updates are available.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
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