PIXMA TR8620 getting Support Code 1411.

[jblairhorner]

Just started getting Support Code 1411 that indicates the black cartridge (281 XXL) can't communicate with the printer. It has been working but this message started showing up. What does it mean and how can I correct it?

[ArthurJ]

Hi,

Just to confirm, are you using a Canon ink cartridge or third party? Also, please let us know if you are on one of the Canon print plans and using the ink supplied through that program. 

We look forward to your reply.