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PIXMA TR8620 & MAXIFY MB2120 both showing Support Code 1003


$500 in equipment, 16 forced apps, 2 forced accounts, 3 captchas and no printing on either machine.

Pixma TR8620 $300Pixma TR8620 $300MB2100 $200MB2100 $200Zero productionZero production

I'll just leave these here and hope that some decent soul can help me get back to printing.


Product Expert
Product Expert


If the error persists after reloading the paper and cassette, I recommend performing a reset of the printer. While the printer is on, unplug the power cord from the printer. While the power is off, press the power button 5 times. After 60 seconds plug the power cord back in and power on the printer.

Should the error come back, the printer's would require service. If the printer's are in their 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

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