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PIXMA TR8520 print head fails to auto-center upon opening cover.

BammBamm
Apprentice

Hello.

PIXMA TR8520: printer head fails to auto-center itself upon raising cover. Also, receiving Support Codes 1405 and 520E. Any advice?

1 REPLY 1

Patrick
Product Expert
Product Expert

Hi BammBamm,

The errors that you are experiencing are an indication that your PIXMA TR8520 would require service:

PIXMA TR8500 series > Error Codes > 520E

PIXMA TR8500 series > Error Codes > 1405

If your PIXMA TR8520 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA TR8520 and then click on the Product Support button.  When that page loads, click on either the Phone Support button or the Chat Support button to access support.

If your PIXMA TR8520 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.



 

 

 

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