PIXMA TR7520 Adds a thick black line to one side of all of my copies/scans - before I print them!

[skbentley]

Hi! This is not an issue of the glass or the ink rollers being dirty.... and it's been driving me nuts!!  But I've never had time to deal with it!

Every time I go to make a copy (or scan) with my Pixma TR 7520, the printer adds a thick black line all the way down only one side of the document.  And the line is inserted before I even print it -- when I hit "preview" it's there.

I have tried changing the size of the document, have tried Standard, and Borderless...and it's always there!  I can't find anything in any kind of settings.

I'm so hoping there is a genius out there who has figured this out.

thank you!

[Patrick]

Hi skbentley,

Are you scanning by placing the original face down on the scan glass?

If so, have you tried using the automatic document feeder?

Would you attach an example of your scan to your reply to this post?

[LesleyJ]

Hi. My Canon MG6850 has suddenly started printing a think black line down the vertical side of anyth8ing I copy (but not when I print). I don't think I have an ADF. What else can I try please?

[Ron]

Hello Lesley J,

Welcome to The Canon Community, and thank you for your inquiry!
We appreciate your participation, however, we need to let you know that the Canon Community is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market. The PIXMA MG6850 isn't sold or supported by our team here at Canon USA.
If you live outside the United States, please CLICK HERE and select your country or region for your support needs.
You're welcome to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.