PIXMA TR4720 refuses to print, print jobs are visible but they don't print

[Laura99]

Half the time this printer simply refuses to print.    Today I absolutely had to print some documents, and I can't.

Juist so frustrating.  

Everything is updated on my computer on a weekly basis, so it's not the drivers. 

Can someone recommend a printer brand that is actually reliable enough to count on?  Because this is my second PIXMA and they have both been equally unreliable. 

[DerrickL]

What happens when you try to print? What operating system are you using? Many times it is not the printer causing the issue.  

[Laura99]

I doubt it's the Operating system (Win 11). 

It's the unpredictability of it.  Sometimes it works, sometimes it doesn't.  Sometimes it will work if I turn it off and on a couple of times.  Sometimes it sounds like it's going to work but then doesn't.

My print jobs are visible but they don't print. 

[shadowsports]

@Laura99 ,

How is the printer connected and to what?  USB, WiFi?  

[Laura99]

It's Wifi.  But it used to be via USB, same issues.  

[DerrickL]

It could very well be a Windows problem, sounds like a print spooler issue. 

Steps to Clear the Windows 11 Print Spooler

Stop the Print Spooler Service

1. Open the Services app:
   • Press Windows key + R, type services.msc, and hit Enter.

2. Locate the Print Spooler service in the list.

3. Right-click on Print Spooler and select Stop.

Delete Files in the Print Spooler Folder

1. Open File Explorer.
2. Navigate to the folder:
   C:\Windows\System32\spool\PRINTERS
3. Delete all files in this folder. You may need administrator access to do this.

Restart the Print Spooler Service

1. Return to the Services app.
2. Right-click on Print Spooler and select Start.