PIXMA TR4720 output tray switch problem

[BPete]

My PIXMA TR4720 stops, with an error code 1250 which is "Output Tray Closed" when the tray is actually open. I tried turning the printer on and off, closing the output tray and opening it several times but nothing works. I can't print, the error code is wrong. What can I do to fix?

[Patrick]

Hi BPete,

To resolve the 1250 error you are experiencing with your PIXMA TR4720, please follow the steps provided in this article:

Support Code 1250 Appears (Paper Output Tray is Closed) - TR4720

If the 1250 error persists, please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA TR4720 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support. A Technical Support Representative can determine the cause of the issue and resolve it or provide you with your available service options.

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