Hi imca26,
Are you using the IJ Scan Utility to scan your document?
If so, are you using the "Document" button on the IJ Scan Utility?
Are you scanning using the automatic document feeder or are you placing the page face down on the scan glass?
Information regarding scanning documents using the IJ Scan Utility can be viewed in the manual here:
https://ij.manual.canon/ij/webmanual/ScanUtility/W/TR4700%20series/1.1/EN/SU/su-004.html
Please note, Canon's Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. For a quicker response, please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:
https://mycanon.usa.canon.com
Once logged in, click on your product and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support.
