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PIXMA TR4720 not printing duplex from Macbook Tahoe v.26

beejie
Apprentice

I have been running in circles trying to get a Canon support person by phone.  My printer, purchased 2023, will no longer print duplex.  I have tried all of the troubleshooting steps that are suggested online (resetting modem, updating the driver, etc.).  According to printer settings it is on ECO--duplex printing.  In the print dialog box I select double sided "on" and still, single sheets are being printed.  

In a side note....I can't reach out to support without having my printer registered.  I have the receipt, but I can't get it uploaded to registration even though it meets guidelines.  Any suggestions?  Thank you in advance.

1 REPLY 1

rs-eos
Elite
Elite

Recommend calling support directly. They should be able to help with the registration and hopefully on the same call maybe able to help troubleshoot.

1-800-652-2666

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Ricky

Camera: EOS R5 II, RF 50mm f/1.2L, RF 135mm f/1.8L
Lighting: Profoto Lights & Modifiers
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