04-07-2025
02:14 PM
- last edited on
04-08-2025
12:32 PM
by
James_C
tr4720. Printer smears and overlaps words. Have done both 'cleaning' and ' deep cleaning' no help.
Any other suggestions?
04-07-2025 02:18 PM
If this is happening with Genuine Canon Ink, please get in touch with support at 1-800-OK-CANON (800-652-2666) for troubleshooting.
04-07-2025 02:41 PM
Thanks for the followup. i have genuine ink. I called the number, answered the automated messages and then got music, no other communications. Waited 10 minutes and hung up. Frustrated!!!
Perhaps will try again later
04-07-2025 02:52 PM
Oh, I'm so sorry.
Mondays are super busy in support. Right now (at 10 minutes to 3pm Eastern), there is about a 40-minute wait. That group is available weekdays from 9am to 6pm (ET). Let me know what happens if you try again later on in the week, OK?
04-08-2025 10:06 AM
thank you, Got in touch this morning and issue resolved
04-08-2025 11:45 AM
Awesome! Thank you for letting me know!
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