PIXMA TR4720 Won't Print Anything Other Than Test Page

[rechoes1]

I just bought the Pixma tr4720.  I can only print a test page. No documents will print other than a test page. Any recommendations?

[StevenMOD]

Hello rechoes1,

So that the Community can help you better, we will need to know about any error messages you're seeing, and the Computer Operating System you're using (Windows Vista/7/8/10 or macOS 10.x), as well as the way you connect to your device (USB or WiFi).

Any other details you'd like to give will only help the Community better understand your issue!

If you're in the United States, and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options. 

If you're outside of the USA, please click HERE to find support options in your country.

Thanks and have a great day!

[rechoes1]

Error message: Printer not responding

Windows 10, version 22H2.

Connected via USB

[ArthurJ]

Hi,

When you installed the printer, did you download the printer software from the Canon website or just select Add printer on your computer? 

Also when you go to print, do the print name appear in a print preview window or does it list another option like save to pdf? 

We look forward to your reply.