PIXMA TR4720 Support code 7700

[MRM5]

When turning on the printer it flashes back and forth from green on button to orange alert button.  I keep getting a support code of 7700.  Please help!  The printer was purchased October 2022.

[DerrickL]

Error code 7700 is pointing to a cartridge problem:

Understanding Error Code 7700 on PIXMA TR4720

Error Code 7700 on the PIXMA TR4720 indicates a problem related to the printer's cartridges. This error typically arises due to:

• Damaged contacts on the print head
• The use of non-Canon or refilled cartridges
• Issues with old ink cartridges in a new printer

Steps to Resolve Error Code 7700

To fix this error, follow these steps:

1. Replace Cartridges: Start by replacing the cartridges with genuine  Canon branded ones. Focus on the cartridge that was last replaced before the error appeared.

2. Check Contacts: Inspect the print head contacts for any visible damage or dirt. Clean them gently if necessary.

3. Service the Printer: If the error persists after replacing the cartridges, your printer may require servicing.

Additional Information

• Ensure that all cartridges are properly installed and recognized by the printer.
• Using original Canon cartridges can help prevent this error from occurring in the future.

[MRM5]

Derrick, how can I move the carriage to the center since the printer doesn’t work with that 7700 error code. How would I service the printer with this problem? Thanks for answering and help if you can advise what I should do.

MRM5

[DerrickL]

i hope this will work for you:

Steps to Manually Move the Cartridge Carriage on a Pixma TR4720

To manually move the cartridge carriage on your Pixma TR4720 printer, follow these steps:

Preparation

1. Turn on the Printer: Ensure that the printer is powered on.
2. Open the Front Cover: Gently open the front cover of the printer.
3. Open the Paper Output Tray: Lift the paper output tray to allow access.

Moving the Carriage

• After opening the front cover and paper output tray, the cartridge carriage will automatically move to the replacement position.
• Do Not Touch the Carriage: Wait until the carriage stops moving completely before attempting to handle it.

Important Notes

• Avoid touching any electrical contacts or print head nozzles on the cartridges to prevent printing issues.
• If you need to replace a cartridge, do so immediately after moving the carriage to avoid any potential problems.

By following these steps, you can safely and effectively move the cartridge carriage on your Pixma TR4720 printer.

[MRM5]

DerrickL, I tried what you said to do but nothing allows the carriage to come to the center for me to remove the cartridge. The flashing green on button and yellow alert button keep flashing back and forth and this error does not allow the carriage to move. Any other suggestions?

MRM5

[DerrickL]

This is not the model you have but it had the same code:

https://www.youtube.com/watch?v=EYmkLkHzARQ (it is in English)

[MRM5]

DerrickL, the video still did not address my issue because I cannot get to the part where the carriage moves to the center so I could get the cartridge. I believe the printer is beyond repair at this stage. I will have to just replace the printer I’m afraid. I want to thank you for all  your help in trying to resolve my problem. 

MRM5