03-03-2023 09:28 AM - last edited on 03-03-2023 10:04 AM by Danny
I get Support Code 7800. I cannot clear the code so I can reset the printer. And I cannot access the ink cartridges to change them. How can I clear the code so the buttons will work for the other functions. Unplugging does not work either. It is locked on the error code message.
03-03-2023 09:44 AM
Learn more about this error HERE.
If you're within warranty, you'll want to reach out to support for service. You can find all of your support options within your My Canon Account at canon.us/account
If you're outside of your warranty period, you can take advantage of the Canon Upgrade Program and get a discount on a replacement unit. Speak with a specialist at 866-443-8002 for details.
03-03-2023 11:15 AM
I was expecting an answer to my question, looking to see if it was possible to clear the error code, not redirecting me to something I already knew.
03-03-2023 12:13 PM
The error indicates your printer needs repair. The code can't be cleared.
06-02-2023 01:37 PM
Canon tries to make you pay $19.99 to even SPEAK to technical support to find out why their product has malfunctioned (through no fault of the customer).
06-02-2023 02:41 AM
I have the same issue. Extremely frustrating, especially when there isn't even an option to simply email customer service...
I feel like Canon's response to this is like, "You bought a cheap printer and now it's taken a crap for good. Call us and we might give you like 20 percent off to buy another cheap printer!!!"
And when I use my account to figure out a support option, this is the error message I get:
Sorry, something went wrong and we are unable to complete your transaction. Please log out of your account and log back in and try again or call us @ 866-510-1335 to complete this transaction.
06-02-2023 01:54 PM
Not worth the effort to pursue. This is the second canon printer to crap out on me. Cheao printers die young. Moved on to Epson.
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