Hello Kwarsh,
That issue will usually be caused by the incorrect driver being used or a problem with the settings. We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance.
- What version of the Mac or Windows operating system are you using on your computer?
- What program are you printing from and do you run into the same problem when using other programs?
