PIXMA MX922 Not printing in color

[FlyHuffy]

My Pixma 922 (really a 920, 2018 vintage) is not printing in Color properly.

I do get color printed BUT there are several lines through it. Every place that there is color on the Document or Image there are lines through it,  however Black prints just fine. IF I turn OFF the Color option in the Print Menu (Tab?) I can get the Image or Document to print correctly but only in Black.

 I have replaced all the Ink cartridges with new ones, I have replace the Print Head. All tests point to the Color printing is the only issue. Again I have done all the Maintenance options on the printer such as Cleaning of the Nozzle, Deep cleaning (several times) Auto Head Alignment and Manual, Roller Cleaning, and Bottom Plate cleaning, nothing corrects the issue.  I have checked to see if the Firmware is up todate, and it is. 

If during one of the Printer Firmware Updates my Internet service (ISP) went down Could I have a corrupt Firmware? IF so how can I force the printer to download a new one?

My printer is WIFIed to my network, and my computer is a MacBook Pro running IOS Sequoia version 15.6.1 (most current) and is WIFIed to my network.

I LOVE this Multi Function Printer and it has worked well for many years and I COULD continue to use it but just as a Black and White printer but thought I would get anyone's feedback on this issue. 

Thank You

FlyHUffy

[JayC1]

Hi! Thanks for contributing to the Canon Community.

When you see white lines (streaks) across the page, that normally means there is an issue with the print head (clogged nozzles). The best way to be certain that is the problem is to print a nozzle check pattern. Printing that pattern has nothing to do with software or apps installed on a computer or mobile device. It simply tests the nozzles. If the nozzle test shows up fine, then it is not a printhead or ink issue. 

If you print the nozzle check, and you see streaks through the color patterns or missing colored blocks, then it is confirmed that you are dealing with a print head issue. The only solution for clogged nozzles that we can recommend is the Cleaning and Deep Cleaning option in the maintenance menu. Other suggestions that you may find on the web are not offered by Canon and can cause damage to the print head or the printer. 

Here is a link to the manual page that offers advice for this particular issue.
https://ij.manual.canon/ij/webmanual/Manual/W/MX920%20series/EN/BG/Bg-Maintenance1000.html 
It has information about printing the pattern and doing the cleanings. 

If the white lines were vertical (up and down) instead of horizontal, then you are dealing with a print head alignment issue. You can try the auto and manual print head alignments offered through the printer's Maintenance menu. 

If it is a clogged print head (horizontal lines), we recommend waiting at least 6 hours between each deep clean attempt. Waiting helps because it gives the fresh ink time to soak through the clog and loosen it (like drain cleaner). Waiting 6 to 18 hours between deep cleans is preferable. You don't want to wait longer than 36 hours because you may be giving the ink time to dry up again. If you do not wait at all, you are not giving the ink time to soak through the clog. 

Reseating the print head can help. We recommend doing that if three deep cleans (6-18 hours apart) does not help. You can find instructions on how to reseat the print head in this web article. 
https://support.usa.canon.com/kb/s/article/ART143853 

If you are still having issues, please write back and provide a photo or scan of your nozzle check and a sample printed photo or colored document. 

I hope this information helps. Thanks again. 

[FlyHuffy]

Thank you for taking the time to suggest a solution. I have done most of what you have outlined however NOT in the time frame for the Deep Cleaning. I'll take the the time to do it as outlined. I have replaced the Print Head so its been re-seated several times. New Ink for all the colors and Test print WHICH does seem to print correctly (see attachment) 

One item that  came up in the testing /research , I used the Canon "Print" App from my Iphone 15 to print directly to the MX922 and did get a better result (see attached)

 However I got different results with using different PAPER type? That seems odd. 

Thank you again for your time.

FlyHuffy

 

[Patrick · Accepted solution]

Hi FlyHuffy,

The nozzle check that you provided did not print correctly.  The color bars should be solid, with no lines.

Because you have already replaced the printhead, it would appear that your PIXMA MX922 would require service.  If your PIXMA MX922 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA MX922 and then click on the Product Support button.  When that page loads, click on either the Phone Support button or the Chat Support button to access support.

If your PIXMA MX922 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

[FlyHuffy]

Again Thank You for your time and guidance. It seems that my MX920 had met its life's end, sad.