Hi sabahfar,
I'm unaware of the web site that you are referring to, but there isn't a $1 charge when contacting Canon's technical support.
First, please make sure that the installed ink tanks are correct and full of ink. The correct order is:
CLI-251M magenta
CLI-251BK black
CLI-251Y yellow
PGI-250BK black
CLI-251C cyan
Next, please print the nozzle check pattern to determine whether the ink is ejecting properly from the print head. To do this, please follow these steps:
1. Make sure that your PIXMA MX922 is turned on.
2. Load a sheet of A4 or Letter-sized plain paper in the Auto Sheet Feeder or the Cassette.
3. Open the Paper Output Tray and then open the Output Tray Extension.
4. To print the nozzle check pattern:
4-1. Press the MENU button on your PIXMA MX922.
4-2. Use the down arrow key until the wrench and screwdriver icon is selected, then press OK.
4-3. Select Maintenance, then press the OK button. The Maintenance screen is displayed.
4-4. Select Print nozzle check pattern and then press the OK button. The pattern print confirmation screen is displayed.
4-5. Select Yes and then press the OK button.
The nozzle check pattern is printed and the pattern confirmation screens are displayed alternately. Please compare your printout to the example that has been attached to bottom of this post.
If they differ, perform a few cleanings. Please perform the following steps to perform a Cleaning:
1. Press the MENU button on your PIXMA MX922.
2. Use the down arrow key until the wrench and screwdriver icon is selected, then press OK.
3. Select Maintenance then press the OK button.
4. Select Cleaning and press OK.
5. Press OK to select Yes.
The cleaning will be performed. After 2 or 3 cleanings, print another test page.
Does the test page print correctly?
If you continue to have difficulties, please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:
https://mycanon.usa.canon.com
Once logged in, click on your product and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support.
