PIXMA MX920 Won't Scan After Computer Upgrade, Print OK

[moiracleary]

I love this printer and use the scanner feature quite often.  Just upgraded to new computer.  reloaded printer software from internet.  Printing is fine.  but nothing with scanner.  Cannon my garden the scanner cannot be highlighted.

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Please help

[howellad]

I tried this potential solution and three times at the point where the download is to be installed the computer could not find the USB connection to the printer.  Disconnected the printer cable as directed each time when the prompt came that the computer could not locate the printer and did as prompted to repeat the process which I did three times. The printer works fine still in all functions but not scanning.  Oh Yes, very frustrating.

[moiracleary]

Same thing has happened to me.  To scan I have to go through another process.