12-10-2014 04:22 PM
As if today, my scanner won't work. It was fine yesterday. I suspect it has something to do with the Microsoft update that happened automatically overnight. Any help would be appreciated.
12-10-2014 04:31 PM
Hi, sdlink!
So that the Community can help you better, we will need to know exactly which version of Windows is running on your computer, and what exactly happens when you try to scan, including any error messages. That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).
Thanks and have a great day!
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