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PIXMA MX492 says "Not Responding" and "Couldn't Print"


I have a PIXMA MX492. In setting up my new computer (OS windows 11), I downloaded updated drivers for the printer. I can Scan and Copy with no issues. However, I cannot print from my computer. It gives me an error message but no error code. I do NOT use Google Cloud to print and never have. My previous computer had Windows 10 and I had no issues. It simply says, 'printer not responding" then it says 'error - the printer couldn't print . . . ." I've wasted hours trying to resolve this without any luck. I am connected using USB. My printer setting matches the use of USB, thus allowing me to scan from the printer into my computer. HELP! ! ! ! 


Product Expert
Product Expert


Please disconnect the printer USB cord and delete the printer from your computer. Once the printer is removed, restart you computer and after the restart, click HERE. Please download and install the Print Driver and Scan Utility Installer Ver.1.02 file.

Make sure to leave the printer USB cord disconnected until you select USB connection and a message appears asking to connect to the printer. Once the printer is reinstalled, try to print again. 

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