Hi kims337,
First, let's check the network settings of your PIXMA MX490. Please load paper and turn your printer on. Next, please follow these steps:
1. Press the wrench and screwdriver button on your PIXMA MX490 one time.
2. Use the right arrow button to select Device settings, then press the OK button.
3. Use the right arrow button to select LAN settings, then press the OK button.
4. Use the right arrow button to select Print LAN details, then press the OK button.
On the page that printed, four lines from the top, does the SSID match the Wi-Fi network that your computer is connected to?
7 lines below that, is the Signal Strength greater than 70% ?
Two lines below that, you will see IPv4 IP Address. Circle those numbers and then follow these steps:
1. On your computer, please press the Windows key on your keyboard and the letter R, then let both go.
2. In the Run window that appears, please type CMD and click OK.
3. In the Command Prompt window that appears, please type:
PING and the number that you circled. For example, if 192.168.1.25 is what you had circled above, you would type:
PING 192.168.1.25
4. Press the Enter key on your keyboard.
Did you get:
A - Timed out
B - Destination host unreachable
C - Sent = 4, Received = 4, Lost = 0
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