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PIXMA MX490 - How to Disable Encrypted Print Jobs

Cray19
Apprentice

I have a Pixma mx490 that's been doing fine. All of the sudden, maybe after I changed my ink cartridges, every job is encrypted and it no longer handles encrypted jobs. So I can't print anything out. I followed the directions to where I was supposed to locate the encrypted button on the printer but of course it's not there. I need some help! 

1 REPLY 1

Patrick
Product Expert
Product Expert

Hi Cray19,

What version of Windows is installed on your computer?
If you are using a Mac, what version of the macOS is installed?

When you attempt to print, what is the exact wording of the error message that appears?

 

 

 

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