09-21-2024 02:31 PM - last edited on 09-21-2024 02:44 PM by SamanthaW
I have a Pixma mx490 that's been doing fine. All of the sudden, maybe after I changed my ink cartridges, every job is encrypted and it no longer handles encrypted jobs. So I can't print anything out. I followed the directions to where I was supposed to locate the encrypted button on the printer but of course it's not there. I need some help!
10-15-2024 04:13 PM
Hi Cray19,
What version of Windows is installed on your computer?
If you are using a Mac, what version of the macOS is installed?
When you attempt to print, what is the exact wording of the error message that appears?
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
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