PIXMA MX472 Cannot connect to internet

[idenkilla]

Hi All,

I'm having issues connecting my MX472 to Google Cloud Print. Everytime i try, it says "cannot connect to the internet". I get the same message when I try to update the firmware from the web portal. I can print perfectly fine from my windows & device, android phones, tablets, and iphones.

help please!

-Vin

[jrhoffman75]

If you can print wirelessly to the printer via iPhone it means both are on the same WiFi network.

Do your other devices connect to the internet?

[idenkilla]

Yes all my devices convect to the internet.

[jrhoffman75]

Have you followed setup instructions?

http://www.google.com/landing/cloudprint/

[idenkilla]

Tried those instructions and it didnt work. Some instructions say the printer firmware needs to be updated to version 3.0 but I can't find updated firmware.

Any suggestions?

[jrhoffman75]

Contact Canon support.

http://community.usa.canon.com/t5/General-Discussion/Where-is-the-quot-contact-us-quot-button/m-p/13...

[idenkilla]

Well, after 5 hours of trying to figure it out, I made some progress. I changed the DNS server on my router and on the printer itself. I was able to update the firmware and register it with Google Cloud Print. 

I still don't see the printer in my Google account but it's progress.

[sumoua]

I tried to connect mine and was unable to. I have a PIXMA MG2922. When I held onto the wi-fi button, it didn't and wouldn't blink twice for me no matter how long I pressed down on the button. The light below will keep on flashing. Help?

Thanks!

[Stephen]

Hello, sumoua!

If you've followed the setup instructions HERE, and you're still having issues, we suggest reaching out to support. They're available weekdays from 10am to 10pm (ET) at 1-800-OK-CANON (1-800-652-2666). 

We hope this helps!