PIXMA MG7720 -- printer in use

[EleanorWallace]

I'm trying to print from my laptop over a wireless connection. The print queue states I cannot print because the printer is in use by another computer. No other computers are currently on or in use. I deleted all print jobs in the queue, but I still get the same message. Ideas? 

[ArthurJ]

Hi EleanorWallace,

So we can best assist you, please let us know what version of Windows or Mac you are using.

If you would like assistance in real time, please click HERE and ask for a live person in the chat window that appears. Chat agents are available Monday - Friday, 8:00 AM - 8:00 PM EST.

We look forward to hearing back from you.

[EleanorWallace]

Windows 10 Home

[EleanorWallace]

The little green box does not accept "live person" as an option. 

[EleanorWallace]

Any advice? I haven't received any suggestions yet. 

[Patrick]

Hi EleanorWallace,

Reinstalling will resolve this issue.  To do this, please follow these steps:

 1.  Press the Windows key on your keyboard and the letter R, then let both go.

 2.  In the Run window, please type CONTROL PANEL and click OK.

 3.  Click on View devices and printers (or Devices and printers, depending on your view).

 4.  Right click the Canon MG7700 series and left click on Remove device.  Repeat until all MG7700's are removed.

 5.  In the upper left corner, click on Control Panel (or the Back button).

 6.  In Control Panel, click on Uninstall a program (or Programs and features, depending on your view).

 7.  Click once on "Canon MG7700 series MP Drivers" and then click Uninstall at the top.

 8.  Follow the on screen prompts to uninstall the driver.  When you click Complete,  the driver is uninstalled.

 9.  Once done, please reboot your computer.

When your computer restarts, we will reinstall:

 1.  Please use the following link:

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/mg-s...

 2.  Click the Select button next to "MG7700 series MP Drivers Ver. 1.00".

 3.  Click the Download button.  The drivers will download.

 4.  Once the download is complete, open your downloads folder.  To access this, press CTRL and J, then let both go.

 5.  Double click "m68n-win-mg7700-1_00-ea34_2.exe" to begin the installation.

 6.  Follow the on screen prompts to reinstall.

Once the installation has completed, please attempt to print.