Hi DenisCx.
If you haven't yet done so, try a print head cleaning. If that doesn't correct the problem, then the printer may need to be replaced.
If you're located within the U.S. and the printer is within warranty, warranty options will be available through your Canon Account (https://mycanon.usa.canon.com). A valid proof of purchase will be required as part of the warranty process.
If you're located outside the U.S., you may find your regional branch of Canon through the map at the Canon Global Website: https://global.canon/en/support/
If you're located within the U.S. and the printer is outside of warranty, I can offer the Canon Upgrade Program. The Canon Upgrade Program provides a one-time discount on the purchase of a replacement printer directly through Canon U.S.A., and comes with free ground shipping.
If you're interested, you may call one of our phone-based Canon Direct agents at (866) 443-8002. You will need to have the printer's serial number for this call; the serial number may be found on the back of or inside the front of the printer. Please keep in mind, you are under no obligation to take advantage of this offer immediately to gain the information.
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