PIXMA MG7720 error code 6000

[dennism]

Not knowing how this board works, I entered the following in General Printers.

It should be here. Can a moderator fix it??

Basic question from a newby...

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‎12-03-2020 03:46 PM

I have a PIXMA MG7720. I've used it since 6/17, with no problems. I'm not a heavy printer user

The other day, out of the blue, I got Support code 1256, and it tells me to open the paper output tray - it never needed that before, just opened the tray automatically when printing. When I do this, it says "an error has occurred", and that comes under Support Code 6000. I can not proceed/print.

I've tried and tried to get help of some sort from Canon to try and understand how to go further, without any success. To say I am frustrated (and disgusted) with Canon support would be an understatement!

Can anyone here help me get whatever cleared? Thanks. DennisM

[jrhoffman75]

Canon Knowledge Base - Support Code 6000

[dennism]

Tried all that John, all it involves is stuck paper (not) and power off to reset it's mind (tried many times).

I suspect my real answer is going to be to slow down next to a dumpster and tell it goodbye.

That will be a shame, just for lack of a person at Canon to guide me.. Do live people really exist there?

Oh well, it outlived its warranty.........

[bevgrant38]

Where is the solution?

[dennism]

Bev, Canon sent me your question, I guess as a follow-up to my original request.

I'm no help to you, sadly. After quite a few phone calls, and a couple of emails, there was no answer from canon. My final solution was to "pass by a dumpster" and buy an equivalent new printer from Walmart, but made by HP. It has worked perfectly since day one, and was quite a lot lower in cost than the Canon.

Hmmmmm, do you suppose there are live people there yet? I don't care. Good luck. Dennis.