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PIXMA MG6821 Part Came Out

CanPixMg6821
Apprentice

1D75F5F9-8A19-46BF-AF5E-4E5B363DD96D.jpeg

 this small clip fell out of the printer after a paper jam was cleared. It does NOT look broken but I cannot figure out where to snap it back in. Is there a parts assembly I can reference? Thank you! 

1 REPLY 1

ArthurJ
Product Expert
Product Expert

Hi,

Canon does not have a technical document that would cover all parts and how to reassemble. Based on the picture the printer would need to be replaced if it is no longer functioning correctly. 

If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

 

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