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PIXMA MG6820

cervri
Apprentice

Just got this printer and it will not print 4x6 cards, just runs them through without printing...

6 REPLIES 6

Jason
Whiz

Hi!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using and the software you are using to print the cards.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bitly.com/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

Operating system is Window 10.

 

Ramona
Authority

Hi cervri,

 

What is the weight (in lbs) of the 4x6 paper being loaded in the printer?  Also, do any errors or messages display on the printer or your computer when the paper feeds?

 

For more immedate assistance, please call 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays) and a Canon technical support representative will be happy to help.  There is no charge for this call.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Don't know the weight of the paper, it's a sample pack gloss provided with the printer...No error codes...It just runs the paper through without printing.

Hi cervri,

 

The first step to take with any print quality issue is to perform a nozzle check.  A nozzle check does require US Letter sized paper.  Full instructions can be found HERE

 

This didn't answer your question or issue? Please call or email us at one of the methods on the Contact Us page for further assistance.

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Nozzle check works fine.
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