Hi cogirl,
You would need to the printer in to a electronic repair shop in your area that can service printers to have the ink absorber replaced and the ink counter reset.
It would most likely cost more to have the printer serviced then it would to replace it and because of that, you qualify for the Canon Upgrade program.
This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.
If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST.
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