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PIXMA MG5420 Won't Print

alisonmerrily
Apprentice

I've tried cleaning the heads multiple times and deep cleaning but my pixma MG5420 won't even print the test sheet. Nada, diddly squat, crickets. What should I try now?

1 REPLY 1

ArthurJ
Product Expert
Product Expert

Hi,

If the cleaning and deep cleaning did not resolve the issue, the print head in the printer may have experienced an issue and the printer would need to be replaced. 

You would qualify for the Canon Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take advantage of this offer, please the Canon Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

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