PIXMA MG3620 printer blue will not print

[EHP]

great little printer is refusing to print in blue - so much read

have gone through all the suggestions any help greatly appreciated

done the deep clean, nozzle clean - taken the ink out put it back in

on check the top line C is completely empty 

the second line C is sold and light blue the magenta and yellow look fine 

black is fine - 

[Danny]

Thanks for joining the conversation, EHP!

So that the Community can help you better, we need to know exactly which Canon printer model you're using within the PIXMA MG3600 series.  The model number should appear on the front of the unit at the lower right corner. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[EHP]

IT IS A   MG3620

[SignifDigits]

Canon cartridge or third party?

[DerrickL]

There are two cyan nozzles, one seems to be clogged, did you deep clean the nozzles?

[EHP]

Several times but no change : (

[EHP]

it is third party but I've used it before no issues

[DerrickL]

As an MG3620 owner, I think and hope I am right, your color cartridge has one ink chamber either empty or defective, in other words it needs to be replaced. 

[EHP]

thank you, I fear you are correct : (