PIXMA MG3620 grinding noise without paper jam

[chawke]

Suddenly, my PIXMA MG3620 started making grinding noises and wouldn't print. It stops trying before it even gets to the point of pulling paper up from the feeder tray. I checked inside and there was no paper jam. I tried unplugging and restarting the printer, on different days, and reinserting the ink cartridges.

I attached an audio recording here:

https://whyp.it/tracks/199967/canon-pixma-mg3620-grinding-noise?token=zgQLj 

Any ideas?

[ArthurJ]

Hi,

Please click HERE for the steps to perform a roller cleaning on your MG3620. If the issue persists your printer has experienced a hardware malfunction and would require service. 

If the printer is in its 1-year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

You can take advantage of this offer by calling the Canon Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

[chawke · Accepted solution]

Thanks for the response but I already trashed the printer.