PIXMA MG3620: Smartphone only prints 4 x 6

[whoop2doo]

MG3620 3 in one wireless, mobile and laptop printer. When I print documents from my phone, it only prints 4 x 6. On phone the option to change Print size is not available. Can you tell me how to fix this? 

[Tiffany]

Welcome to the forum!

So that the Community can help you better, let us know which version of Windows or macOS you are using? Any other details you'd like to give will only help the Community better understand your issue. The forum is not intended for immediate support. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE

[whoop2doo]

I'm trying to print from my phone.  It's using android 10.

[Patrick]

Hi whoop2doo,

First, is the light next to 8.5" x 11" Plain Paper lit on your printer?

Next, have you tried printing your document using the Canon PRINT app on your phone?

If you do not have that app installed, it is available from the Google Play Store, here:

Google Play - Canon PRINT

Please note, Canon's Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. For a quicker response, please use the link below to reach our Technical Support Team:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA MG3620 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.