PIXMA MG3620 Printer not responding issue

[TShu]

Trying to scan and print some items.  Get Printer Not Responding error.  I'm using Windows 10.  One video I watched suggested removing the printer, then click on "Add Printer" and that my default printer would be on the list again.  Well, it isn't and now I can't do anything with the printer. Any helpful suggestions? 

[Patrick]

Hi TShu,

Are you using your PIXMA MG3620 with a USB cable?
or are you using it wirelessly?

The light next to the triangle icon on your printer's operation panel is the error light.
Is the error light off or is it blinking?

Please note, Canon's Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. For a quicker response, please use the link below to reach our Technical Support Team:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA MG3620 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

[TShu]

Hi Patrick, 

Actually, I removed the printer from the list and installed it again. This time it worked. Everything is working as it should now. Thank you for taking the time to reply and assist me with my issue.