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(PIXMA MG3620) Black ink cartridge stuck in color slot

laneyp
Apprentice

I accidentally put a new black ink cartridge in the color ink slot. I can't get it out even when I turn the printer on and let the slots reset. The black ink slot is empty. How do I get this cartridge out?

2 REPLIES 2

shadowsports
Legend
Legend

Greetings,

Hard for us to help with this from where we sit.

 

Seems like you will need to firmly but gently remove the cartridge from its stuck position.  We hope the printer isn't damaged.

 

  Good luck.

~Rick
Bay Area - CA


~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It

Patrick
Product Expert
Product Expert

Hi laneyp,

 

Please try to pry the ink cartridge out.  If you are unable to, please contact our support group using the following link:

http://Canon.us/ContactLI

 

 

 

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