PIXMA MG3520 won't scan, error code 10,202,3

[dhughes923]

My MG3520 will not scan.  There is no connection to my iMac.  I get an error message stating Code: 10, 202, 3.

[Danny]

Thanks for joining the conversation, dhughes923!

So that the Community can help you better, we need to know exactly which version of macOS is running on your iMac and whether your printer talks to it via a USB cable or via Wi-Fi. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[dhughes923]

Thanks Danny.  Sonoma 14.5 is the OS on my iMac.  The printer talks to my computer via Wi-Fi.  The printing function still works.

[Patrick]

Hi dhughes923,

The PIXMA MG3520 is not compatible with macOS 14 (Sonoma).  You are eligible for Canon's Upgrade Program. This is for out of warranty units which are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

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